Best Buy Surface Duo preorders delayed for many
Many people who ordered the Surface Duo through Best Buy won’t receive their device today.
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Update, September 10 (11:15 am ET): At least one person hasreceived a $50 from Best Buydue to the delay of their Surface Duo order.
What you need to know
Microsoft’sSurface Duostarts shipping today, but some unfortunate people will have to wait to receive theirs, even though they preordered them. Several people onRedditreport that their Surface Duo preorders aren’t arriving today.
The status of Best Buy Surface Duo preorders seems to range quite a bit. Some people just see a status that says, “preordered.” One person reports that their order states that it’s “arriving today,” but that UPS hasn’t picked up the package yet. Others see various delays and shipping dates.
Some people are resorting to buying a second device with the intent to return their original order when it arrives.
The order delays don’t seem to be related to a specific region, as people across the U.S. appear to have delayed orders.
At this point, it’s difficult to tell how widespread the delays are, but there are a significant number of people reporting delays on the web. Some people have also reported similar delays from the Microsoft Store.
If you are lucky enough to receive a $50 credit due to the delay like some people have, you might want to put it towards one of thebest Surface Duo cases. These cases will help your Surface Duo stay pristine, even if you have to wait a few days to receive the device.
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Sean Endicott is a tech journalist at Windows Central, specializing in Windows, Microsoft software, AI, and PCs. He’s covered major launches, from Windows 10 and 11 to the rise of AI tools like ChatGPT. Sean’s journey began with the Lumia 740, leading to strong ties with app developers. Outside writing, he coaches American football, utilizing Microsoft services to manage his team. He studied broadcast journalism at Nottingham Trent University and is active on X @SeanEndicott_ and Threads @sean_endicott_.
