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Fix Netflix errors 5009 and 16004 in a few easy steps
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Error codes 5009, 16004 are two pretty common errors one from a very long list ofNetflixerrorcodes. Theseerrorscan arise for some uses when streamingNetflixmovies. These twoerrormessages state:
If you encounter any of these two errors, check out the resolutions below.
How can I resolve the Netflix errors 5009 and 16004?
Cannot play title. Please try again later. (5009)
NOTE:This solution is available for Apple TV users.
Make sure the issue isn’t being caused by an outdated version of theNetflixapp by removing it from your iOS device and reinstalling it.
If using a different internet connection did resolve your issue, but the new connection isn’t your preferred network, we recommend contacting your internet service provider for further assistance.
Netflix says Could not connect (16004)
It typically points to a network connectivity issue that is preventing your device from connecting to your Cast-enabled device. Follow the troubleshooting steps for your device below to resolve the issue.
If you have completed the steps above but are still having issues connecting toNetflix, contact your internet service provider.
They can help you determine whether your router is properly set up to communicate with the other devices on your home network.
IfNetflixfreezesor gets stuck loading, but the rest of your device remains functional, it typically points to information stored on your device that needs to be refreshed. A quick workaround is to exitNetflixand reboot your device.
Currently, Netflix is available in 190 different countries. Check out their website if your country is included on the list.
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Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
