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FIX: Office 365 not responding due to a long-running script
3 min. read
Updated onJune 29, 2023
updated onJune 29, 2023
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Office365 is a line of subscription services offered byMicrosoftas part of theMicrosoft Officeproduct line and can be considered as an alternative form of theMicrosoftOfficeSuite.
Office365is constantly updated to bring users the best experience with all the services that it offers, but it goes without saying that some bugs do slip through the cracks along the way.
Such would be the case with anOffice365 issue that users have beenreportingon theMicrosoftforums:
When using IE11 to view my outlook 365 online, I receive the following error. “Office.com is not responding due to a long-running script.” User’s that are experiencing this issue have stated their email is running very slow.
Microsoftstaff was soon to answer, and based upon their response we’ve made this guide that will tell you how you can fix the program.
What to do if Office 365 becomes unresponsive
1. Update your PC to the latest Windows 10 version
Additionally, you can also update yourWindows 10PC using a third-party Windows Update Manager.
2. Update your Internet browser
According toofficialOfficesupport, Edge,Internet Explorer 11, Firefox and Chrome offer the best experience forOffice365 web services onWindows 10:
While some of thesebrowsersautomatically update when you open them, some need to be manually started. Check out each respectivebrowser‘s documentation to see how to properly update them.
3. Clear your Internet browser’s cache and cookies
Office 365 may have problems running when thebrowser‘s cache is already full of data. As such, it is a good idea toperform a cache cleanuponce in a while and see if that solves the issue.
Check out these links for official guides on how to clear your cache and browsing history on all of the supportedbrowsers:
4. Try another browser
If you notice that you keep experiencing this sort of error, we advise you to switch to a browser with better loading and speed rates.
Opera is a modern browser that is frequently updated to provide the best possible user experience. The browser is light and easy to use, plus it is very customizable and it integrates a free VPN and adblocker.
⇒Get Opera One
If you tried all of the solutions above and the issue still persists, you should consider contactingOffice 365 support.
Did the listed solutions help you make yourOffice365 responsive again? Provide us with your feedback in the comments section below.
Teodor Nechita
Eager to help those in need, Teodor writes articles daily on subjects regarding Windows, Xbox, and all things tech-related.
When not working, you may usually find him either at the gym or taking a stroll in the park, trying to find inspiration for the next articles he may write.
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Teodor Nechita
