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FIX: Razer Firefly not showing up in Synapse 3
5 min. read
Updated onAugust 4, 2023
updated onAugust 4, 2023
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Key notes
Razer Firefly is an illuminated mouse mat that plugs into PCs. It shows up in Synapse 3 when detected. However, Firefly doesn’t show up in Synapse 3 for some users when that software doesn’t detect it.
There could be a software or hardware issue when Synapse doesn’t detect Firefly, and in this guide, we’ll show you how to fix that.
The issue may also happen if you do not have the latest updates of Synapse 3 installed on your machine. This can cause some mismatches and errors.
It is also possible that your antivirus itself detects false positives and causes the Razer Firefly not showing up in Synapse 3 problem.
What to do if Razer Firefly is not showing up in Synapse 3?
1. Update USB port drivers
Synapse might fail to detect Firefly because some of your PC’s USB port drivers are outdated.
To check and remediate the issue, you have two major options: check your drivers with Windows or with the help of an automated utility.
Here’s how to update your drivers with the built-inDevice Manager:
As we mentioned in the beginning, there is also an automated option. With the help of a third-party driver manager and updater tool, you will be able to keep all your drivers in check on a regular basis.
In this regard, we recommend you try Outbyte Driver Updater because it is secure, light, and easy to use.
To update your drivers withOutbyte Driver Updater, just select the specific driver, let the app scan it, and install and download the latest version available.
The tool can also update and maintain your drivers in bulk, so you won’t need to take care of them individually.
Due to the fact that it is pretty light, you can let it run in the background and update your drivers whenever necessary with no other effort on your part.
⇒Get Outbyte Driver Updater
2. Plug Firefly into a different USB port
Try plugging your Razer Firefly into a differentUSBport. When you plug the mat into a different port, make sure it’s properly plugged in.
Don’t connect Firefly with your PC via a USB hub. If Firefly then shows up in Synapse, there’s most likely an issue with your PC’s other USB port.
These are some simple guidelines, but they can help you if Razer Firefly is not showing up in Synapse, so be sure to try them.
3. Update Synapse 3
If Razer Firefly is not showing up in Synapse, be sure to update the software and check if that solves your problem.
4. Repair Synapse
You can also uninstall Razer Synapse along with its residual files with the help ofCCleaner. The tool has a built-in uninstaller to go along with its leftover file cleaning features.
5. Disable antivirus utilities
If you’re utilizing third-party antivirus software, right-click the system tray icon for it. Most third-party antivirus software tools include disabling options on their context menus.
So, look for and select your antivirus utility’s disable context menu option to temporarily turn it off. After making these changes, check if Razer Firefly is still not showing up in Synapse.
6. Update the firmware for Razer Firefly
If none of the above resolutions fix Firefly not showing up in Razer Synapse 3, you might have a faulty device. In which case, you can get in touch with Razer support via its Contact Us page.
If your Firefly is within its warranty period, you can return it to Razer for a potential replacement. Thisguide dedicated to Razer Synapse lighting issuesis also worthy of your attention if the problems didn’t stop here.
Did you manage to fix the issue on your own, by using one of our previously detailed solutions? Share the one that worked for you in the comments below.
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
