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FIX: Video driver not supported in Premiere Pro
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Some users have told us about an unsupported video driver issue that arises for Adobe Premiere Pro. This happens immediately after they update the software.
Premiere Pro displays theSystem Compatibility Reportwindow when the issue occurs, stating that this version doesn’t support your drivers.
Although the window includes aFixbutton, clicking it will only open a webpage that tells youhow to update your PC’s GPU drivers.
This problem typically arises on PCs with dual graphics cards, and in today’s guide, we’re going to show you how to solve it once and for all.
Why does theVideo driver not supportederror appear?
This message appears when trying to run Adobe Premiere Pro on a PC with a dedicated and integrated GPU. The issue is caused by a driver conflict, but it can be easily fixed.
Keep in mind that this problem won’t prevent the application from running, since it just serves as a warning message, so you can choose to ignore it. However, if you do so, additional issues may occur down the line.
Should I use my dedicated or integrated graphics for Adobe Premire?
Video editing is a resource-intensive task, and you’ll need as much hardware power as you can get. While this process uses your CPU, certain aspects are performed by the GPU.
Therefore, it’s always better to use a discrete graphics card since it offers more power and better performance than the integrated one.
How can I fix Premiere’s Pro unsupported video driver error?
1. Update your PC’s graphics card driver
Downloading drivers manually can be a tedious process, but you can automate it with specialized software such asOutbyte Driver Updater.
2. Run Adobe Premiere Pro with your dedicated GPU
In case you can’t find your dedicated graphics, be sure to visit oursecond GPU not detected guidefor quick and easy solutions.
3. Disable your PC’s onboard (integrated) GPU
If yourgraphics card isn’t detected in Device Manager, make sure that you disable all hidden devices, and then repeat the steps from this guide.
4. Disable the Unsupported Video Driver message
What are Adobe’s Premiere Pro requirements?
The software has relatively humble hardware requirements, and it should be able to run on any modern PC without too much trouble.
Here’s a quick overview:
Keep in mind that these are the minimum requirements and they won’t be enough for any advanced tasks or larger projects.
Is Adobe Premiere available for free?
No, the software isn’t available for free, and it comes with a yearly or monthly subscription. However, you can download the trial version without any cost.
This will allow you to test the application and all of its features for 7 days. After that, you’ll have to purchase a subscription to continue using it.
This resolution stops theSystem Compatibility Reportwindow opening but doesn’t necessarily resolve the unsupported driver issue.
So, that’s how you can fix the unsupported video driver error. Overall, it’s quite an easy problem to fix, so you should be able to have it sorted in a matter of minutes.
In case the issue is still there after trying all of our solutions, you can contact customer support via Adobe’s Customer Care page. If you have any other video problems, we suggest visiting ourAdobe Premiere not exporting video guidetoo.
Did you find a way to fix this problem on your own? Feel free to share the solution with us in the comments section below.
More about the topics:Adobe Premiere,Fix Driver issues
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
