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How to fix Avast SecureLine VPN not working
6 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Avast SecureLineVPNis a client software that usually connects to AvastVPNservers. However, sometimes SecureLine might not be able to perform this task.
ASecureLineVPNconnection failederror message will pop up when SecureLine is unable to establish a connection. Luckily, there are a few potential resolutions.
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What to do if Avast SecureLine VPN connection failed?
1. Check your internet connection
First, check that yourinternet connectionis working without the SecureLineVPN. So turn off the SecureLineVPN. Then open a few websites in your browser.
If you do need to fix the general connection, check out theInternet Connectionstroubleshooter in Windows. That might fix the connection, or at least provide some hints in that direction. Follow the guidelines below to open the troubleshooter.
2. Select an alternative server location
Avast SecureLine doesn’t have a huge amount of servers for its millions of users. So the server you’re trying to connect to might be overloaded. As such, connecting to an alternative server location could fix the SecureLineVPNconnection.
To do that, click theChange Locationbutton on the main Avast window. Then select another server location to connect to.
Install Private Internet Access
Alternatively, you can install a VPN client with a more generous collection of servers. For instance, Private Internet Access boasts an impressive network of 3292 + spread across 46 countries worldwide.
This world-leading VPN can do more for your connection that you can even imagine – by choosing the server closest to you, you will enjoy ultra-fast speeds, bypass ISP throttling, get stable and reliable internet flow and unlimited bandwidth to support you in all your online endeavors.
Plus, your traffic data will be routed through secure VPN tunnels that are highly encrypted, and your online activity will never be traced back to you thanks to the strict no-logs policy and IP cloaking function that anonymizes your browsing.
Private Internet Access
3 Turn off Windows Defender Firewall
Firewalls can get in the way ofVPNconnections.VPNclients need to be on Windows Defender Firewall’s exclusion list. Thus, turning off Windows Defender Firewall might fix Avast SecureLine’s connection. Users can turn off the WDF as follows.
4. Turn off third-party antivirus software
Third-party antivirus software can also blockVPNconnections. So turning off third-party antivirussoftwarebefore connecting with theVPNmight fix the issue.
Users can usually switch off antivirussoftwareby right-clicking antivirus utilities’ system tray icons and selecting a disable or turn off button. Alternatively, users can also set up exceptions that exclude theirVPNclients from the antivirus software firewalls.
5. Close conflicting VPN services
SecureLine not connecting might be due to other conflictingVPNservices. Those who also utilize otherVPNclients will need to ensure there aren’t any otherVPNservices running.
One way to ensure there are no conflicting services or software is to clean boot Windows. This is how users can clean boot Windows.
6. Check the Avast SecureLine subscription
Avast SecureLine won’t connect for users with invalid or expired subscriptions. So users should check their SecureLine subscriptions.
To do that, clickSettings,Subscription,SecureLineVPN, andValiditywithin the Avast software. Avast emails might also tell users if they need to renew their subscriptions.
7. Reinstall Avast SecureLine
Reinstalling the Avast SecureLineVPNsoftware is another potential resolution for itsconnection failederror. Then users can at least be sure that they have the very latest version of the client software. Follow the guidelines below to reinstall Avast SecureLine.
These troubleshooting tips should fix SureLineVPNconnections. You can also check outthis guidecontaining more general resolutions for fixingVPNconnections.
If you know other alternatives to addressing this connection error, feel free to share the steps with the rest of the Windows community via the comments section below.
More about the topics:Fix VPN,windows 10 fix
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
