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How to fix error 49.4c02 on your HP printer
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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If you’re working from home or at the office, and encounter the49.4c02 HPerrorcodeon yourprinter, we have some solutions on how to fix it.
Nothing can be more frustrating than when you’re just about done with your work on your computer, then you send it forprintingandit won’t work.
When yourprinterdisplays the HPerrorcode 49.4c02, it’s usually caused by a print job. Here are some steps you can take to fix the issue.
How can I solve HP printer error 49.4c02?
1. Delete any jobs in the print queue
You can do this by opening your printer device, usually, a little printer icon is found on the bottom right-hand corner of your computer. Right-click to open the print queue. Once the list opens up, delete all jobs.
2. Print a test page
Power off theprinter, then disconnect the cable that plugs to your computer and power it back on. If your HP printer switches to a ready state when the cable is disconnected, print a test page.
If the test page prints, then the cause of theerroris most likely one of the print jobs on the print queue.
If these steps don’t fix the chop, here are some solutions to help you fix the HPerrorcode 49.4c02.
3. Disable Advance Printing Features
To execute this, follow these steps:
Try printing again using a test page. If this doesn’t help, try the next solution.
4. Check whether you’re using the Franklin Gothic Book font
Sometimes the HP error code 49.4c02 can be as a result of printing a document with the Franklin Gothic Book font, especially on the HP MFP Series, causing it to display theerror.
In this case, do the following:
You can also install the font on theprinter’s hard drive using theWeb JetAdminplugin known asDevice Storage Manager. This allows the font or document to print without using the Bitmap settings as mentioned in the above two drivers.
5. Flash and update the firmware
Follow the steps below to flash yourprinter’s firmware when connected to your computer with a parallel cable:
The firmware date and revision will be listed on the test page underPrinterInformation.
Note: there should be no interruptions during the upgrade process as this may damage theprinterseverely.
In case you encounter problems when upgrading yourprinter’s firmware, take the following steps for an emergency firmware update:
Note: there should be no interruptions during the upgrade process as this may damage theprinterseverely.
6. Contact your printer’s manufacturer
As a final resort, you can contact yourprinter’s manufacturer (in this caseHP Support) to find out more about how to resolve the issue.
Let us know in the comments section whether these steps and solutions worked for you.
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More about the topics:HP printer,Printer Errors
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
