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How to fix the Item is unplayable 0xc00d36e5 error
4 min. read
Updated onFebruary 4, 2022
updated onFebruary 4, 2022
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Key notes
Some Windows Media Player and Movie Maker users have said in forum posts that an 0xc00d36e5 error arises when they try to play MOV, MP4, and other video formats recorded on camera devices.
ACan’t playerror message pops up stating:Item is unplayable, please reacquire the content. 0Xc00d36e5.Users’ videos don’t play when that error message pops up.
This article also covers the following issue:
How can I fix the 0Xc00d36e5 error?
1. Repair the video
It might be the case that the video files error 0Xc00d36e5 arises for are corrupted. Users can fix corrupted videos withStellar Repair for Video, which they can download by clickingDownloadon thatprogram’s webpage.
Stellar Repair for Video
2. Play the video in an alternative media player
Windows Media Player doesn’t support the widest variety of movie file formats without extra codec packs installed.
If the 0xc00d36e5 error arises for video formats other than MOV or MP4 in Windows Media Player, try playing the same clips with 5kPlayer instead.
5kPlayer solution will help you watch your files, supports a mixture of video formats, and work as a music player and Airplay media streamer as well.
This efficient player will run your video files seamlessly at the high quality of 4K, 1080p, or 360° videos. Plus, you can also play MP3, AAC, APE, FLAC music files without any trouble.
Therefore, with this complete UHD video player, you will avoid video formats issues and enjoy videos of maximum quality too.
⇒Get 5k Player
3. Convert the video to another format
When it comes to converting video files from one file format to another, it is a good idea to choose a tool that will manage the transformation without quality or data loss, and in as little time as possible.
One tool that fits all of these criteria is WinX HD Video Converter Deluxe.
The program makes use of your PC’s GPU to speed up the conversion process, and this also allows it to handle very large videos, such as those that are 4K quality.
Using the program will not be a problem since the interface caters to users of all experience levels, as it is as simplified as possible.
⇒Get WinX HD Video Converter Deluxe
4. Add the movie file to alternative USB drive
The 0Xc00d36e5 error often arises for users who try to play video files from corrupted external storage devices, such asUSB drive. Some users have confirmed they’ve fixed the issue by changing their USB sticks.
So, try moving the video files onto another USB drive and then play them from there. Alternatively, users can copy the files onto the laptop’s or desktop’s hard drive storage and play them from there.
5. Run a SFC Scan
Corrupted system files can also be another factor behind 0Xc00d36e5 errors.
6. Clean Boot Windows 10
Some users have also confirmed that they’ve fixed the 0xc00d36e5 error by clean-booting Windows, which might remove conflicting software from the system startup.
Those are a few resolutions that might fix the 0xc00d36e5 error for some users. Users who have fixed the same issue with other resolutions are more than welcome to share their fixes below.
More about the topics:video issues,windows media player
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
