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How to quickly create a Power Virtual Agents chatbot on Microsoft Teams
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Published onMarch 8, 2022
published onMarch 8, 2022
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Power Virtual Agents (PVA)is a chatbot service built on Microsoft Power Platform, which includes PVA,Power Apps,Power BI, andPower Automate. The PVA on Teams development process uses a guided, no-code, and graphical interface approach that allows users to create and delete chatbots at will.PVA allows you to build and deploy chatbots via the web orby adding the app directly to Teams. If you areusing the PVA web app, you can use supported browsers including Microsoft Edge, Firefox, and Chrome. Keep in mind that you need a work, school, or organization Microsoft account. Unfortunately, there is no option currently available for personal Microsoft accounts.
Add Power Virtual Agents app to Teams
Once installed, you can create bots in the PVA app on Teams and share them across your team, company, or organization. The very first step is to install the PVA app, then you can move on to make bots.1. Go to the Microsoft Teams Apps store and search for “power virtual agents.”2. Select thePower Virtual Agentsapp and clickAdd.The app will be added to the side pane in Teams and the app automatically opens to PVA interface. This is where Teams users can come to create, edit, and delete bots. This is the perfect time topin the app to Teamsso you don’t have to search for it later.
Create a bot
When you are ready, you have two options available to create a bot:1a. ClickStart nowto quickly create a bot.1b. Go to theChatbotstab, select the team you want to use, and selectNew chatbot.2. Choose the Teams channel name you want to use and clickContinue.3.Name your botand choose whatlanguageyou want your bot to speak.4. ClickCreateto create your bot.
Once the PVA app animation is complete, you are finished. If this is the first time a bot is being created in your team, you’ll see a notice explaining that it will take up to 10 minutes for the bot to be fully created. If you try to edit any topics or entities within your bot too early, you may find yourself getting errors.
Congratulations! You’ve successfully created a Power Virtual Agents bot on Microsoft Teams!Now you can choose toExplore botto view and manage the contents of your bot orExplore docstobrowse through Microsoft’s extensive PVA documentation.
Delete a bot
If you decide you don’t need or want your bot, you can delete it just as easily from Teams. Here’s what to do.
- In the Power Virtual Agents (PVA) Teams app, clickSettings ⚙️.2. Click theDelete Botbutton.3. Type out the name of the bot and clickDelete Botto confirm bot deletion.
Add content to your Teams bot
Of course, besides naming the bot and choosing which language you want the bot is hardly the beginning. As you’ll soon discover, the ability to create and manage Power Virtual Agents (PVA) bots without leaving Microsoft Teams is just the beginning of functionality available.
Microsoft has an Employee FAQ PVA Templateavailable if you are looking for an example of what a human resources (HR) chatbot looks like with PVA. If you are interested in importing this content on your own, remember you will also need toadd PowerApps to Microsoft Teams. Otherwise, theinstallation steps arestraightforward.
Interested in the next steps? Stay tuned, as we’ll walk through the steps required to add content to your Power Virtual Agents (PVA) chatbot in Teams. We’ll learn how to create, edit and manage topics,enable enhanced AI featuresand share and publish your bot with your colleagues at your organization and beyond on Microsoft Teams.
Got a Microsoft 365-related question you want to see answered? Let us know in the comments!
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