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Microsoft simplifies Teams Chatbots with Power Virtual Agents
2 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Chatbots in Microsoft Teams are not a new thing. And while the Chatbots are very useful for enterprises using them for inside help and information for their employees or for their clients.
However, they were not so easy to create and manage. That’s about to change soon becauseMicrosoftpartnered with the newest component of the PowerPlatform, thePower Virtual Agents, a low-code chatbot platform.
Power Virtual Agents help enterprises and developers creating Chatbots easier
Power Virtual Agentsis a chatbot service that was built on theMicrosoftPower platform and the Bot Framework.
According toMicrosoft, the Power Virtual Agent development is a lot easier, because it uses a guided, no-code,graphical interfaceapproach.
That makes it simple for everyone to create and maintain an intelligent virtual agent without learning to code.
You will be able to create your chatbot in thePower Virtual Agents portal, and afterward, you will be able to integrate it withMicrosoftTeams just by pressing a single button.
If you’re adeveloper,Microsoftalsopublished the documentationon how exactly to create the chatbot.
How does the Microsoft Teams Chatbot works?
Michael Chow,Senior Program Manager forMicrosoftdescribes an actual example of usage in ablog post:
An employee who has just joined Contoso asks a few questions related to office reopening, new employee orientation, and uploading documentation.
Then, he moves on to ask for support with special accommodations, specifically ergonomic furniture. The bot needs to connect him with an HR expert to understand the situation better.
The bot gathers some information to create a request ticket and submits it to the Onboarding channel in Teams where HR experts can see the request and handle it.
Since there is a longer than normal wait time today, the employee checks his request status with the bot to make sure it is still active.
An onboarding expert sees the notification in the Expert assistance channel in Teams and reaches out to the employee. After helping the employee out, he returns to the Expert channel and closes the ticket.
The employee can also check the status of his requests again and confirm that it has been closed.
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More about the topics:Microsoft Build 2020,Microsoft Teams
Claudiu Andone
Windows Toubleshooting Expert
Oldtimer in the tech and science press, Claudiu is focused on whatever comes new from Microsoft.
His abrupt interest in computers started when he saw the first Home Computer as a kid. However, his passion for Windows and everything related became obvious when he became a sys admin in a computer science high school.
With 14 years of experience in writing about everything there is to know about science and technology, Claudiu also likes rock music, chilling in the garden, and Star Wars. May the force be with you, always!
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Claudiu Andone
Windows Toubleshooting Expert
Oldtimer in the tech and science press, with 14 years of experience in writing on everything there is to know about science, technology, and Microsoft
