Microsoft still blocking Surface devices from latest version of Windows 10

Microsoft continues to block Surface devices from receiving Windows 10 version 2004.

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What you need to know

Updated July 10, 2020:We’ve added a note that the blocks could be related to issues with OneDrive.

Microsoft continues to block Surface devices from receiving the Windows 10 May 2020 Update (Windows 10 version 2004). At the end of June,Microsoft updated a pageon Windows 10 version 2004 availability. That update stated an issue was resolved and that the safeguard hold had been removed. Now,Microsoft has added text into that poststating that other safeguards might still prevent your device from receiving the update.

ZDNetspotted the words that Microsoft added on July 8. Here is what the page stated before.

This issue was resolved in KB4557957 and the safeguard hold has been removed as of June 29, 2020. It can take up to 48 hours before the update to Windows 10, version 2004 is offered.

You can see an archived version of that page courtesy of theWayback Machine.

Here is the new wording, with emphasis added by ZDNet’s Mary Jo Foley:

This issue was resolved in KB4557957 and the safeguard hold has been removed as of June 29, 2020. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to Windows 10, version 2004 is offered.

Microsoft has not specified which other safeguard holds could block devices from receiving the Windows 10 May 2020 Update. The Surface Pro 7 and Surface Laptop 3 were blocked previously, but Foley reports that people with several devices have been blocked from the update, including those with a Surface Laptop 3, Surface Pro 7, Surface Go 2, Surface Book 2, Surface Book 3, and Surface Pro X.

There’s a chance that the blocks are related to OneDrive issues. Some onReddithave had to uninstall OneDrive in order to upgrade Surface devices to Windows 10 version 2004.

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Forcing an upgrade to the latest version of Windows 10 on blocked device can result in issues. We recommend holding off at least until Microsoft states that these issues are resolved, and holds are completely removed.

Sean Endicott is a tech journalist at Windows Central, specializing in Windows, Microsoft software, AI, and PCs. He’s covered major launches, from Windows 10 and 11 to the rise of AI tools like ChatGPT. Sean’s journey began with the Lumia 740, leading to strong ties with app developers. Outside writing, he coaches American football, utilizing Microsoft services to manage his team. He studied broadcast journalism at Nottingham Trent University and is active on X @SeanEndicott_ and Threads @sean_endicott_.