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PaperPort Unable to Communicate With Scanning Device [Fix]
Discover quick fixes that actually work!
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
PaperPort 14 is one of the most popular document imaging and/or management products made by Nuance Communications (formerly ScanSoft). But for some users, PaperPort is unable to communicate with the scanning device.
It is used widely both by individuals and businesses and users of Windows computers who apply it daily for most of their document andphoto scanning or imaging tasks.
However, issues with it can be fixed, and below are some solutions you can try to resolve it.
What can I do if PaperPort can’t communicate with the scanning device?
1. Use the PaperPort 14 Scanner connection tool
When you run it now, PaperPort should not anymore be unable to communicate with the scanning device.
2. Confirm that you selected the scanner in PP14
3. Check if you can scan into a different app
4. Install a newer version of PaperPort 14 on top of your scanner’s version
Your scanner came with a specific version of PaperPort 14, so if you’re upgrading from a previous version, install it, then install the newer version of PaperPort on top of the previous version.
5. Run initwain
6. Uninstall and Reinstall PP14
7. Create registry keys and let the scan button function normally
The problem could be caused by specific registry keys not being created properly on Windows. Thus, PaperPort 14 doesn’t recognize your scanner. To resolve it, install the PaperPort 14 scanner connection tool. This creates the appropriate registry keys and allows the scan button to work properly and normally.
Before you leave, check the mostreliable printer management softwareand get one today!
Did any of the solutions help? Let us know in the comments section below.
More about the topics:scanner,windows 10 fix
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
