Unable to Hang Up Call in Teams: How to Force End It

Clearing out Teams cache can resolve the matter

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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TheTeams appis a great way to communicate with your team members and ensure everyone is on the same page. However, sometimes you may need to end a call before it’s over. You may have noticed that when you try to hang up a call, it doesn’t work.

Although the Teams app has improved in many ways, it still suffers from some shortcomings from time to time. The inability to hang up is the latest conundrum, but let’s look at possible workarounds.

Why can’t I call out on Teams?

Usually, hanging up on Microsoft Teams is as simple as clicking a button. You just need to hit the Quit button, and you’ll be off the call.

However, users have taken to community platforms and are complaining that they cannot hang up a call in Teams. The call is still active even though the button says to end the call. This can be quite annoying when you’re trying to end a call and find that it won’t end.

Some of the possible triggers for this issue include:

How do you force end a team call?

Before you try out any of the solutions below, check the following:

1. Clear Teams cache

App cache can be either a temporary cache, cleared when you restart your PC, or a persistent cache, which remains on a device until it’s manually cleared. If the cache is persistent, you need to do a Teams cleanup.

2. Make a test call

3. Repair/reset the Teams app

4. Reinstall Microsoft Teams

A handful of users could also get around the issue using the web version. If you opt for the web version, use supported browsers to avoid running into error messages like yourTeams browser version is not supported.

As such, we recommend using a fast browser likeOperathat not only guarantees you an interactive experience but also comes with great features like ad-blocking.

If all else fails and you’re still unable to hang up a call in Teams, your last resort is tocontact Microsoft supportwith a detailed account of the issue for further help.

Let us know of any additional solutions not mentioned here that have worked for you in the comment section below.

Unable to Hang Up Call in Teams: How to Force End It#

Why can’t I call out on Teams?#

How do you force end a team call?#

1. Clear Teams cache#

2. Make a test call#

3. Repair/reset the Teams app#

4. Reinstall Microsoft Teams#