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Your purchase couldn’t be completed error on Windows 10 [FIXED]

10 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Windows Storeis a big part ofWindows 10, but unfortunately some users are having issues with it. According to users, they are gettingYour Purchase Couldn’t Be Completederror message while downloading apps fromWindows Store.

What to do if Windows Store purchase couldn’t be completed

Fix – Your purchase couldn’t be completed Windows 10

Solution 1 – Change your account type

There are two types of Windows accounts, local and Microsoft. Although both types are similar,Microsoft accountwill save your settings and memorize your account details so you won’t have to enter your password while using Universal apps.

Unfortunately, this can sometimes lead to issues withWindows Store, and in order to fix them you’ll need to change your account type. To switch to a local account, do the following:

If you wish to switch from a local account to Microsoft account, you can do that by following these steps:

Solution 2 – Restart Windows Update service

Many Windows 10 components have their own services that run in background, and sometimes in order to fix a specific problem you need to restart certain services. According to users, you can fixYour Purchase Couldn’t Be Completederror simply by restarting theWindows Updateservice.

To do that, follow these steps:

Users are also suggesting to run these commands as well:

After Windows Update service is restarted, restart your PC and check if the problem is resolved.

Solution 3 – Set Windows Update service to start automatically

As we previously mentioned, Windows 10 relies on background services, and in order forWindows Storeto work properly, you need to ensure that Windows Update starts automatically. To do that, follow these steps:

Some users are suggesting to restart Windows Update service. You can do that simply by right clicking the service and choosingRestartfrom the menu.

Solution 4 – Run Windows Update troubleshooter

Sometimes there might be some issues with Windows Update that can prevent you from usingWindows Store. The simplest way to fix these issues is to run Windows Update troubleshooter. To do that, follow these steps:

If troubleshooter finds and fixes the problem you should be able to purchase applications fromWindows Storeagain.

Solution 5 – Run WSReset.exe

This is the simplest solution, but few users reported that it works, so you might want to give it a try. To run WSReset.exe, follow these steps:

Solution 6 – Delete your card

Few users reported thatYour Purchase Couldn’t Be Completederror can appear due to your card. According to users, even though your card information is valid, sometimes there might be a bug withWindows Storethat causes thiserror. To fix this issue you just need to remove your card fromWindows Storeand add it again.

Solution 7 – Use Command Prompt

According to users, this issue can be caused by dll modules that aren’t properly registered, and in order to fix this problem you’ll need to use Command Prompt andPowerShellcommands. Bear in mind that PowerShell commands can be dangerous, therefore it’s highly recommended that youcreate a System Restore point. To perform this solution, do the following:

Users also reported that you can use these more compact commands to fix this problem:

Solution 8 – Try logging in with a different account

Users reported that they were able to fix this issue simply by logging in with a different account toWindows Store. In fact, you can even log in with the same account and add a payment option. After doing that, the issue should be resolved.

Solution 9 – Try using a different connection

According to users, sometimes certain traffic might be blocked by yourrouter, and the simplest way to fix that is to try using a different network or your phone. Alternatively, you could try changing your router settings.

Solution 10 – Change your location

Sometimes you can fix this issue simply by changing your location. To do that, follow these steps:

Solution 11 – Try using Windows Repair (All in One) tool

If this problem still persists, you might want to try usingWindows Repair (All in One)tool. Several users reported that using this tool and choosing the Repair Windows App Store option fixed the issue for them, so you might want to try this tool.

Solution 12 – Wait until Microsoft fixes the problem

Sometimes these types oferrorscan be caused by technical issues at Microsoft, and the only thing that you can do is to wait a few days until Microsoft fixes this issue. Users reported that after waiting for a couple of days the issue was completely resolved, so you’ll just have to be patient.

Fix – Your purchase couldn’t be completed because your internet connection is slow Windows 10

Solution 1 – Disable your antivirus software

According to users, you antivirus can interfere withWindows Storeand cause thiserrorto appear. The simplest way to fix this issue is to temporarily disable your antivirus software and check if that fixes theerror. If the issue persists, you might want to remove your antivirus software and see if that fixes the problem.

Users reported issues withAvast, but bear in mind that almost any antivirus software can cause this issue, therefore try disabling or removing your antivirus even if you don’t use Avast.

Solution 2 – Run wsreset.exe and restart your router

Users reported that they fixed this issue simply by running wsreset.exe and by restarting their router. We explained how to run wsreset.exe in one of our previous solutions, so be sure to check it out.

To restart your router, simply press the power button on it, wait for about 30 seconds and press the power button again.

Solution 3 – Install the latest updates

According to users, you can fix this issue by installing Windows Updates. In some cases Microsoft can release an official fix in form of Windows update, therefore to fix this and many other problems withWindows Storewe highly recommend that you download the latest updates frequently.

Solution 4 – Change your DNS

If you have this problem withWindows Storeand you’re unable to purchase apps, you might want to try changing yourDNS. To do that, follow these simple steps:

Solution 5 – Change your location settings

Sometimes this error can appear if your location settings aren’t correct. To fix this problem simply visit Microsoft’s website, log in with your account and choose the option to edit your account details.

Make sure that country setting matches the country where you purchased your PC. Few users reported that after changing this setting the issue was resolved, so you might want to give it a try.

Solution 6 – Make sure that a payment method is added

Users reported that you might be able to fix this problem simply by adding payment method to theWindows Store. After adding PayPal or any other payment method this issue should be resolved.

Solution 7 – Try disabling your wireless adapter

Few users claim that they fixed this issue simply by disabling and re-enabling theirwireless adapter. To do that, follow these steps:

Your Purchase Couldn’t Be Completederrorwill prevent you from downloading Universal apps, but we hope that you’ll manage to fix this issue by using one of our solutions.

Your purchase couldn’t be completed error on Windows 10 [FIXED]#

What to do if Windows Store purchase couldn’t be completed#

Fix – Your purchase couldn’t be completed Windows 10#

Fix – Your purchase couldn’t be completed because your internet connection is slow Windows 10#

Your purchase couldn’t be completed error on Windows 10 [FIXED]

What to do if Windows Store purchase couldn’t be completed

Fix – Your purchase couldn’t be completed Windows 10

Fix – Your purchase couldn’t be completed because your internet connection is slow Windows 10